All Customer service articles
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NewsSainsbury’s worker fired after tackling champagne shoplifter
Gary MacArthur, who worked at the supermarket’s West Wickham branch as a shop assistant for 15 years, was fired in March following the altercation in December 2025
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Grocer 33Ocado bests rivals in online Liverpool mystery shop
Our shopper rates Ocado as ‘my favourite’ thanks to the ‘high-quality items’ and because ‘they have real-time availability’
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Grocer 33Fraserburgh Tesco wins UK’s best ‘extremities’ mystery shop
The Grocer visited some of the UK’s most remote supermarkets this week in our first-ever ‘extremities special’ mystery shop
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PodcastWhy Morrisons is struggling to manage the Sean Egan backlash
Morrisons is defending its dismissal of a store manager following a shoplifter altercation, but protesters and public sentiment suggest the reputational damage may outweigh policy compliance
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Grocer 33Tesco is Maidstone’s finest supermarket in mystery shop
Our shopper found the 32,317 sq ft Tesco ‘clean and well stocked’ with an ‘excellent range of more unusual brands’
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Grocer 33‘Relaxed’ Waitrose store is Birmingham’s best supermarket
Waitrose excelled on customer service and features, with our shopper praising all staff she interacted with as “extremely friendly, helpful and efficient”
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ProfilesMy food & drink job: Isabella Lugmayer, customer experience agent, Hunter & Gather
‘I love being able to educate and support people at all stages of their real food journey’
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Grocer 33‘Excellent’ Sainsbury’s is the best store in Sheffield
Our shopper praised Sainsbury’s ‘excellent condition’ and said it was ‘worth the trip’
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Grocer 33Waitrose voted best Oxford supermarket in mystery shop
In keeping with Oxford’s relatively prosperous 542,000 population, it was Waitrose that took the win this week
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NewsScotmid invests £3.5m in hybrid self‑checkouts to speed up shopping
It aims to create a faster, more convenient customer experience
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Grocer 33Sainsbury’s wins Portsmouth supermarket mystery shopper survey
Sainsbury’s Farlington store combines convenience with strong availability
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Grocer 33Aldi is best shop in South Shields as friendly staff stand out
Customer service was high across the board this week, particularly at Aldi with its ‘very upbeat and friendly’ staff
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NewsPark Garage Group partners with SpotlessWater to roll out 24/7 pure water stations
Park Garage Group will kickstart the rollout at its BP service station in Rushden, Northamptonshire
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Grocer 33Billericay Waitrose wins Basildon supermarket mystery shop
The 24,169 sq ft Waitrose is located on Billericay high street and won by a comfortable 13 points
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Grocer 33Tesco scores huge 98 points to take title of Cambridge’s best supermarket
Tesco on Yarrow Road set out its stall with a perfect availability score and matched that achievement in almost every other area
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NewsArgos trumps Tesco to top new index of retailer digital capability
The Sainsbury’s-owned everything retailer offers shopping features most closely matched to consumer demands
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NewsOne in five grocery trips involves missing items: research
The research assessed the in-store availability of 40 high-frequency grocery items across fresh, ambient and household categories
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Grocer 33Morrisons is best supermarket in high-scoring Bournemouth shop
Our Morrisons shopper said that ‘what sticks in my mind most is how fresh everything looked’
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Comment & OpinionYour Voice: in-store accessibility and sustainable seafood
Keep aisles clear, make staffed checkouts easy to access and say totals aloud, says Iain Walker
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NewsAsda to pump £2.5m into in-store opticians including new leadership
The investment into physical locations, staff training and development was announced at Asda Opticians’ annual conference last week, alongside two senior appointments to lead the continued development of the service offering